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General conditions of sale

This document defines the terms of sale between the Editor and/or their agents (Terran Magazine) and the individual purchaser, person acting outside of their professional activities (The Client), as part of a product distance selling system (print, multimedia and games) from a digital medium (website).

 

Tariffs

All tariffs are expressed in Euros (€) and include all local taxes. Participation in shipping, packaging and processing is not included in this price and is payable in addition. The prices of books are established in compliance with the law Lang 81­766 of 10 August 1981. The editor can change these rates without notice.

In the case of the product concerned being imported into a country other than countries of the European Union, The Client is the importer of these products. Customs duties or other taxes may be charged by the countries concerned. These other duties or taxes are not the responsibility of Terran Magazine and are at The Client’s charge.

All orders are payable in Euro (€). The ordered products are charged at the rates in effect at the time the order was registered, subject to the availability of products ordered. The products remain the property of Terran Magazine until the order has been settled.

If you are paying by credit card from outside the Eurozone, your account will be automatically charged in your own currency and at the current rate of exchange.

 

Shipping

Shipping charges are applicable for all orders, they include the cost of transportation that we invoice the post office and the package that we adapt to the volume of the order (bubble wrap, etcetera…).

They vary according to the amount of the order:

France métropolitaine, Andorra and Monaco
Commandes comprises entre (hors abonnement): Montant Frais de Port
0€ < x ≤ 25€ 4€
26€ ≤ x ≤ 60€ 5€
61€ ≤ x ≤ 97€ 6€
≤ 98€ free shipping
Union Européenne / DOM-TOM
Commandes comprises entre (hors abonnement): Montant Frais de Port
0€ < x ≤ 25€ 9€
26€ ≤ x ≤ 60€ 12€
≤61€ 14€
≤ 98€ 14€
America / Africa / Asia Pacific
Commandes comprises entre (hors abonnement): Montant Frais de Port
0€ < x ≤ 25€ 14,00€
26€ ≤ x ≤ 40€ 17€
41€ ≤ x ≤ 60€ 23€
60€ ≤ x ≤ 100€ 40€
≤ 100€ 55€

 

All these rates are subject to change based on changes in postal rates.

 

Orders

The placing of any order implies acceptance of the description of the products ordered and the rates charged at the time of the order.
To be validated and processed, all orders must be accompanied by its payment including shipping. This can be done either by credit card (Carte Bleue, Visa, MasterCard) or by check payable to “LE LIEN CRÉATIF”.
In the absence of product availability, Terran Magazine undertakes to inform The Client without undue delay.
The confirmation of the order on the website or sending of the purchase order together with the corresponding payment implies acceptance of these terms and conditions.
The data on the website or present on the order form constitutes proof of all transactions between the customer and Terran Magazine.
The data recorded by the secure payment system or payment by check constitutes proof of the financial transactions between The Client and Terran Magazine.

 

Order tracking

Products are offered subject to availability. In case of unavailability of one or more products ordered, Terran Magaziner will inform The Client by email, mail or phone. The Client can then ask that this part of the order be held, that they be refunded the value of the unavailable products or have the value of these products credited to a future order.

 

Delivery

The order will be delivered to the address specified by The Client when placing the order. For shipments at the letter rate, delivery times are average times practiced by the postal service, plus three days for the processing of the order by Terran Magazine, from the day of receipt of the order. Packages (command whose weight exceeds 3 kg) are sent by “Collissimo” tracking (receipt within two days by post from the date of registration of parcels).

In case of items delivered at different dates given their availability, delivery time is based on the longest delay. Terran Magazine reserves the right to split the delivery into multiple shipments, the customer only paying the shipping costs for one shipment.
Terran Magazine cannot be held responsible for any delay in delivery due to the carrier. Products travel at the risk of The Client regardless of the terms of order and delivery. If damage is noted upon receipt, a reservation or a reasoned protest against the carrier must be made within the legal time limits in force.

 

Payment and security

Payments made by credit card are checked and validated at the moment of the transaction. The payment platform PAYZEN guarantees and secures the payments made by credit card on our website. The platform PAYZEN guarantees the confidentiality of The Client’s credit card details which are never transmitted to Terran Magazine. Payments by cheque will be presented to the bank the day of shipment of the order.

 

Right of return

The right of return can not be exercised for documents, video, or multimedia unsealed by The Client. The return of products in cases of defective, incomplete, non­compliant or damaged goods may be accepted only for complete products in their original state (packaging, accessories, instructions…) with a copy of the invoice.
Unless agreed otherwise, the products returned incomplete, damaged or soiled by the customer will not be accepted. Terran Magazine will refund or exchange the customer for defective, incomplete, non­compliant or damaged goods. The claim must be submitted within 30 days of receiving the order of. The repayment terms are performed by Terran Magazine by any means at its discretion only to The Client who placed the order and to the billing address supplied at the time.

 

Customer service

For further information or if you have questions, you can contact Terran Magazine Monday to Wednesday from 08:30 ­ 12:00 and 13:30 ­ 17:00.

 

Responsibility

Terran Magazine can not be held liable for breach of the sales contract in case of shortage, product unavailability, force majeure, disruption or strike, total or partial, by the postal services or other carriers. The Client and Terran Magazine agree that the present conditions of sale are governed by French law.

 

Photographs

The photographs presented in the Lien Créative’s boutique are non contractual.

 

Computer and Freedoms

Under the Data Protection Act of January 6, 1978, The Client has a right to access and modify/correct personal data.